Frequently Asked Questions

Orders

Q: How do I place an order? A: Simply browse our website at benvico.com, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Q: How will I know my order has been confirmed? A: Once your payment is successful, you will receive an order confirmation. If you do not receive one, please contact us at benvico25@gmail.com.

Q: Can I cancel or modify my order after placing it? A: Orders can only be cancelled or modified before they are dispatched. Please contact us immediately at benvico25@gmail.com, if you need to make any changes.

Payments

Q: What payment methods do you accept? A: We accept all major payment methods available at checkout, including UPI, credit/debit cards, and net banking.

Q: Are the prices inclusive of taxes? A: Yes, all prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

Q: Is it safe to make payments on your website? A: Absolutely. Our website uses secure payment gateways to ensure your personal and financial information is fully protected.

Shipping

Q: Where do you deliver? A: We currently deliver across India. Please refer to our Shipping Policy for more details.

Q: How long does delivery take? A: Delivery timelines vary depending on your location. Please refer to our Shipping Policy for estimated delivery dates.

Q: How can I track my order? A: Once your order is dispatched, you will receive tracking details. You can use these to monitor your delivery status.

Returns & Refunds

Q: What is your return policy? A: Items can be returned within 7 days of delivery, provided they are unused, unworn, and in their original packaging. Certain items such as earrings, customized products, sale items, and gift cards are non-returnable.

Q: How do I initiate a return? A: Email us at benvico25@gmail.com with your order number and reason for return. Our team will respond within 2 business days with further instructions.

Q: When will I receive my refund? A: Once the returned item is received and inspected, approved refunds are processed within 5–7 business days to your original payment method.

Q: Do you offer exchanges? A: We offer exchanges for damaged or defective items only. Please contact us within 48 hours of receiving the product with an unboxing video and photos as proof.

Damaged or Lost Shipments

Q: What should I do if my order arrives damaged? A: Please contact us at benvico25@gmail.com within 48 hours of the expected delivery date with an unboxing video and photos as proof. We will assist you promptly.

Q: What if my order is lost in transit? A: If your order has not arrived by the expected delivery date, please contact us at benvico25@gmail.com within 48 hours and we will investigate the matter.

Products

Q: Do product images exactly match the actual item? A: All product images on our website are for illustrative purposes and may slightly differ from the actual item received due to lighting or screen variations.

Q: Are your products authentic? A: Yes, all products sold on benvico.com are sourced and quality-checked by our team to ensure authenticity and quality.

Contact & Support

Q: How can I get in touch with Benvico? A: You can reach us through any of the following:

Q: How quickly will I receive a response? A: We aim to respond to all queries within 2 business days.